Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. They can help you right here !
Hi there, @younglisaj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to help you answer any questions you have about your account. Please be assured you reached the right person to assist you with your account questions. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard
To send a direct message [private message]:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
user_yqg837, Hi! Thanks for reaching out. I know how important it is to access that Peacock subscription. You've come to the right place for help from our XFINITY experts. Have you activated the subscription yet by chance? If you receive Peacock Premium through NOW TV, Gigabit or higher Xfinity Internet speed tier, or redeemed an offer through Xfinity Rewards, you can activate your Peacock subscription by following these steps:
Visit xfinity.com/yoursubscriptions and log in to your account using your primary Xfinity ID and password.
You’ll reach our Subscription Hub, where you can easily activate and manage your streaming subscriptions.
Click Activate next to Peacock Premium.
Enter the email address you’d like to use for your Peacock account. Then, click Continue.
Any Peacock login issues should be directed to Peacock Customer Support.
Create your Peacock password and provide other account details. Then, click Activate.
If you already have a Peacock account, you’ll be prompted to enter your existing Peacock email address and password. Then, click Sign In & Activate.
You can now watch Peacock Premium content! To begin, click Start Watching Peacock.
Note: If you already have a paid Peacock subscription, you may need to cancel your existing subscription and wait for the billing cycle to end before activating Peacock using one of the offers above. For instructions on canceling your existing subscription, see peacocktv.com/help/article/cancellation.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Andyr1
Gold Problem Solver
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8K Messages
5 months ago
This is mainly a user-to-user public forum. You will need to directly contact Comcast to get details on your account.
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EG
Expert
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110.4K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. They can help you right here !
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XfinityRichard
Official Employee
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1.9K Messages
5 months ago
Hi there, @younglisaj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to help you answer any questions you have about your account. Please be assured you reached the right person to assist you with your account questions. Can you please DM me your first and last name, along with your full-service address so that I can assist you further.-Richard
To send a direct message [private message]:
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0