Visitor
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1 Message
Infinity throwing your connection not secure errors after refilling prepaid service
On 10-25-26 I opted to renew my infinity prepaid service for another 30 days. As soon as you took the payment the system has been saying on all browsers and devices that my connection is insecure and I have no internet access on any device .
EG
Expert
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122.5K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.7K Messages
1 hour ago
@user_i3jd8i Thank you for reaching out regarding your connection issues after renewing your NOW Pre-paid Xfinity Internet service. What troubleshooting steps/processes have you taken from your end?
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