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user_9xan9a
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Visitor

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2 Messages

Friday, May 16th, 2025 10:13 PM

Increased Charges

Good day! I’m trying to figure out why my monthly charges have increased by $60 for this past month. I didn’t receive any heads up about this and I know my usage has not gone up that much. [Edited: "Personal Information"]

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Updated 

9 days ago

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XfinityQuemekia

Official Employee

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187 Messages

23 days ago

Hi @user_9xan9a thank you for taking time out of your day to reach our to our Xfinity Community Forum about your bill. I hope your day has been well. I can completely understand your concern, I'd feel the same way if I had unexpected charges. In times like this you can always view the PDF version of your billing statement, which give you a full breakdown of your charges. If you're not sure how to view the PDF version click here for a step-by-step guide: 

https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. Let me know if this helps.

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user_9xan9a

Visitor

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2 Messages

Yes, I've viewed the PDF and I'm wondering why the "Regular Monthly Charges" increased significantly in the past several months. From August 2023 to December 2024, the billed amount for "Regular Monthly Charges" was $30. This increased to $33 in January 2025, then jumped up to $92 in April 2025. Could you explain this? 

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9 days ago

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XfinityJustinC

Official Employee

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1.3K Messages

@user_9xan9a thank you for the update you were able to review the document, and wanted to answer the question the best I can in public regarding the increases based off the information you have provided. To answer specifically I'd need to have access to your account to confirm, but I'm pretty confident I can answer here. 

Up until the end of December 2024, the modem lease was $12 per month. Starting at the end of December the modem lease increased to $15, so if your leasing a modem from us the $3 was added to billing. If you're leasing a modem, and there is no promotion discount. That monthly charge is subject to change. 

For the larger increase in April, sounds like you may have been a promotion and the discount rolled off. This is typically the reason related to large increases when working with customers. We do have notifications on statements that you can view around 1-2 months before any promotions are set to expire. 

Other unexpected increases I've seen could be related to data usage if you're in an area that has the 1.2 GB threshold: https://www.xfinity.com/support/articles/avoid-data-overage

I'd be happy to review your account to confirm the billing, please let me know if you'd like to continue with that next step. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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