Increased bill

sue593 Hello! Thanks for reaching out and sharing the cost increase that you are seeing for the October/November statement. It seems like a promotion may be ending causing the increase. I'm sorry for the trouble, I know it's always a bummer when we lose the savings from a promotion, but I'm happy that you created the post for my team to check out our options. With the ever-increasing costs we have it's important to save wherever we can. 

In order to access your account I would need you to send us a direct message for account privacy. From there we can see if there is any wiggle room with your services or a new promotion to help out. 

Please send us your name and service address via direct message, so we can look into our options. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514