Visitor
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3 Messages
Increase of Monthly Charges
Just to let you know that I resent having my monthly charges increased when my TV reception continues to pixelate and the sound interrupts.
Visitor
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3 Messages
Just to let you know that I resent having my monthly charges increased when my TV reception continues to pixelate and the sound interrupts.
EG
Expert
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115.6K Messages
28 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2K Messages
28 days ago
Hello, @user_zkjnyu thank you for reaching out over Xfinity Forums. I'm not happy as well when my billing increases or if I'm having service issues, so completely understand where you're coming from. I can do an account review to see if there is a way to help save some money if possible, please let me know if you'd like to proceed.
I'd also like to investigate the TV pixelation and sound issues. Is this happening on a X1 set-top box, if so is it on all devices or just one? Have you done troubleshooting for the service issues, or had a technician out?
I like to refer customers to this forum post where our helpful community problem solver @BruceW has some helpful infomation for things to check for TV pixelation on the X1 set-top boxes: https://forums.xfinity.com/conversations/x1/pixelated-quality-while-watching-tv/682275351116467b35f39238
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