Visitor
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1 Message
Incorrectly charged for Now TV Latino
There was an additional $15 on my bill for Now TV Latino which I never ordered. Since it was charged without my permission, I hereby demand a full refund of $15 and related tax. This service should be immediately terminated, and I should never be charged for anything that I didn’t order!
XfinityCarolyn
Official Employee
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96 Messages
22 days ago
@user_u0or09 Thanks for being a valued customer. We appreciate your business, and I would be more than happy to assist you today. I understand you are inquiring about your bill. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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