Visitor
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1 Message
Incorrect Silver Membership — Request for Platinum Tenure Restoration
My Xfinity Membership currently shows Silver, but I have been a continuous Xfinity customer for approximately seven years.
I have moved between residences during that time and continued using Xfinity services. It appears my previous account history may not have carried over when my service address changed.
Based on my customer tenure, I believe I should qualify for Platinum Membership.
Can an official Xfinity representative please help review my previous accounts and open a Membership Tenure Restoration Ticket to correct my original membership start date?
I can provide my previous service addresses and account information privately to verify my history.
Thank you.
XfinityNasser
Official Employee
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27 Messages
5 hours ago
Hi, @user_rsuht6. Thank you for reaching out over the Xfinity Community Forums regarding your Platinum status reverting to Silver. We appreciate you being part of the Xfinity family for 7 years, having your membership status go backwards is certainly not the experience we want for our valued members.
I know that going without Xfinity services for more than 90 days results in membership status restarting upon creating a new account, but you made it clear that you've had continuous service over the 7 years.
Rest assured, you've reached the right place! We'll need to move to a private chat for the security of your account.
To do so, can you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
How to: Direct messaging within the forum | Xfinity Community Forum
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