Visitor
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1 Message
Incorrect Service and Billing Address
I am trying to update my internet plan and noticed the apartment number for my service and billing address is incorrect, however my current plan is active a my correct apartment. How do I change the service address to reflect the correct address without impacting current service
XfinityBradM
Official Employee
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1.5K Messages
37 minutes ago
@user_hml025 Based on your description it sounds like we'll need to set up a transfer of service to ensure your service is associated with the correct address. If it is a billing issue, that is a quick and easy update. If you could please send me a DM with your first and last name along with your full-service address, we can get started investigating.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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