Visitor
•
1 Message
Incorrect service address on review order page
Hey I am moving and trying put in for an order for an internet plan. The problem is in the order review it shows the service address as an incorrect one at a location I will not be at. I have been unable to change this address at any point during the order process. I will not put in this order until it is corrected how can I go about this?
XfinityNatalie
Official Employee
•
1.1K Messages
2 minutes ago
Greetings, user_svo0s5! We appreciate you reaching out on our XFINITY Community forum with your recent order issue. This is certainly not the experience we want for you. Our goal is to make every self-service interaction as smooth and hassle-free as possible. Not to worry! You have reached the right team to assist you! To look further into this address issue, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
0
0