Visitor
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1 Message
incorrect number for the callback number
I was using the phone that is linked to my account to contact Xfinity, but when I contacted Xfinity regarding an issue and opted for a call back, the automated system wanted to confirm a call back at a number ending in a last four digits that was not mine.
XfinityJeffB
Official Employee
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112 Messages
4 hours ago
Hello user_a2ax0s, thank you for joining us in our Xfinity Community forums. I am happy to assist you with this issue regarding the callback number. I will need to get some contact info, which is better kept private. So if you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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