Visitor
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1 Message
Incorrect disconnection .
I had originally scheduled for a technician to come out Sunday to connect my services . At the time Georgia Power could not transfer my lights until Monday . So I rescheduled the appointment for Saturday , and called in to explain hey I work from home please do no disconnect my services until Friday night. Sunday Xfinity had done disconnected my internet , after calling and rescheduling.Thru did not provide me information about the disconnection! I had to have a work from home tech trouble shoot the issue , and was told to contact Xfinity . After troubleshooting with the Xfinity advisor , at first she had trouble but was able to reconnect my services. When checking my activity I was not able to locate any information about them disconnecting my service , and Xfinity did not send any information regarding the disconnection . Now my job is asking for the information, and I’m trying to explain to them it was never sent ! Someone needs to email me the information about my service being disconnected 6 days before I scheduled !
XfinityShawn
Official Employee
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2.7K Messages
5 hours ago
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