1 Message
Incorrect cancellation
I received an email that my xfinity cancellation request was received, however, I DID NOT send a cancellation request. How do I figure out why that occurred and that my account is still active?
1 Message
I received an email that my xfinity cancellation request was received, however, I DID NOT send a cancellation request. How do I figure out why that occurred and that my account is still active?
EG
Expert
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109.9K Messages
12 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.6K Messages
12 days ago
Thank you very much for reaching out to us here @user_hq18ek. If you did not set up a disconnect order there may have been someone setting up service online that put in the wrong address. You can check your Xfinity app or at the Xfinity.com/myaccount site to see if there is an open order to stop service on the account.
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