Incorrect box installation, 3 foot of wire exposed

Good evening, I had a tech arrive to hook up my Wi-Fi and TV. I ended up needing to be connected to the main line on the utility pole. The wire exists my exterior garage wall and faces the utility pole. The tech installed the wire box 3 feet away from where the wire exists the garage wall and leaves 3 foot of wire exposed to the elements. Then, he stapled the loose, exposed wire to the exterior garage wall.

I am scheduled to have the wire installed underground but I need to have a new tech come out and install the wire box correctly so that it is over the wire exiting from the garage wall and it won't literally leave 3 foot of wire exposed to the elements.

Lastly, the tech did not ask for my permission about if it was okay to directly drill into my brick wall.

Thank you

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XfinityAmandaB

Official Employee

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3.3K Messages

2 hours ago

user_n97nl8 Thank you so much for reaching out for help with your recent installation. We would be more than happy to help look into the placement for you. Could you please provide an image so we can get a better idea of the work needed? As for the installation process, we can also make sure that is addressed for you as well.

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XfinityDilary

Official Employee

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3.5K Messages

Thanks for sharing! Let's take this to a private message, so we can gather your account information and schedule that tech for you. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

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1 hour ago

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user_n97nl8

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4 Messages

Thank you for your help. I have sent a direct message.

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1 hour ago

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user_n97nl8

Incorrect box installation, 3 foot of wire exposed

XfinityAmandaB

XfinityDilary

user_n97nl8

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