Visitor
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3 Messages
Incorrect Billing
I am being charged the regular bill amount even though I am enrolled in autopay which should be giving me the $10.00 discount. I contacted the salesperson who I worked with; he "re-enrolled" me in autopay, but I still got another email message saying "Your bill is due today, either pay it or enroll in autopay" - so I again RE- enrolled in autopay. The system sent me an email acknowledging I was enrolled in autopay, asking me to update my payment method - which I did.
Then when the payment went through, it still charged me the 'non autopay' amount.
Please advise how to fix this.
XfinityBillie
Official Employee
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4.1K Messages
3 hours ago
@user_du2qj5 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the concern is that you had been billed without the $10.00 autopay and paperless billing discount. Just to clarify, did the automatic payment work this time? That $10.00 discount can take up to 45 days to apply and does require one automatic payment to be made, as well as remaining enrolled.
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