@user_r9970w Welcome to our community forum! I know I wouldn't want to be billed for equipment that wasn't active in my home, so I appreciate you giving me the opportunity to make this right :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
XfinityEmilyB
Official Employee
•
2.1K Messages
3 days ago
@user_r9970w Welcome to our community forum! I know I wouldn't want to be billed for equipment that wasn't active in my home, so I appreciate you giving me the opportunity to make this right :).
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution.
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