Visitor
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1 Message
Incorrect billing amount
Hi, I was told that my internet plan will be $55 after switching to payment over a bank vs credit card but I am still being charged $70. Can you please fix it.
SM
Visitor
•
1 Message
Hi, I was told that my internet plan will be $55 after switching to payment over a bank vs credit card but I am still being charged $70. Can you please fix it.
SM
XfinityRichard
Official Employee
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2.9K Messages
7 hours ago
Hi there, @user_4egi86 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look into your billing concerns regarding your new promotion Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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