Visitor
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1 Message
INCORRECT BILL OVERDUE
I cancelled my service on October 9th after paying the last bill. Still I got charged for the following month and now the bill is overdue. Talked with Xfinity support team for several times and they told me to just ignore all the bills after October 9th. However, Xfinity texted me today threatening to place my "debt" to collection. Why is it so hard to fix the bill?
XfinityPaula
Official Employee
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1.8K Messages
22 hours ago
@user_zr6bwi Hello there! Thanks for reaching out to us and sharing the trouble that you are having with the account and charges that have continued from when you closed the account. I'm terribly sorry that we have not been able to correct this for you yet and that it's creating a possible collection situation. I will be happy to help out and make sure that we have this corrected fully and ensure that any collection reports are removed.
I see that you sent us a direct message already, I will reply to you there.
For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here.
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