U

Visitor

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1 Message

Friday, June 13th, 2025 1:19 PM

Incorrect address

Xfinity is preparing to ship my equipment to a nonexistent address. I told an agent this last night when I managed to get an actual human on chat. 

Official Employee

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2K Messages

2 days ago

@user_n1jvx9 Thank you for making us aware the shipping address needs to be updated on your order via Forums. I would be more than happy to review your account to see what we can do to fix this. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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