Inconvenient delays and incompetent customer service

On Sunday, at 3:02p February 14, 2025 I called in to purchase two 17 PRO MAX Mobile phones to my established account. I was on the phone on 3:02p through 7:40p Uninterrupted phone call to Xfinity. my order was to purchase two phones. The Customer Service rep started with my husband phone, and it took her three hours to place the order for one phone. She never got to place the second order for my phone.Repeatedly I was asked to enter my nine digit Social Security number and eight digit birthday. Afterwards a SS CS said that she was having problems and putting the information at the repeatedly packing the keyboard. She said she was gonna transfer me to another CS and that she will give the details to the next  agents so I would not have to repeat everything again. That does not happen. After transferring about 20 mins The agent name JASH from the Philippine answered, and I had to give her all the details over again. The handoff information provided was not mutual shared by the previous CS. It was now 6:00 P. I reiterated the The purpose of the original call to JASH Of the Philippines. She attempted to input my SSN and BD. It was not successful initially. After inputting the information again and again and again at least six times she told me that the information was already In the system. But she was never able to open up the account. She said that it was locked. She said that she had to call security to unlock the account because I repeated  attempts. We were on hold endlessly for about 20 or 30 mins. Then a CS rep answered and JESH interrupted the call and acquired if he was security and he was not. She asked if he could transfer her security he said yes. We held on again for another 20-30 mins. We held on waiting for security and they never picked up. So JESH said she will hold on. It says security pick up the line and I could just hang up since it been so long and she will call me back when security was on the line. I was puzzled and Befuddled and ask if she promised to call me back because I need to ask for an inconvenience CREDIT for being on the phone for 4 hours plus. we both discussed a time her time was in the Philippines and it was 8:21a and my time EST 7:40p. She assured me to call me back and we hung up. I’ve not heard from JESH. this is horrible Customer Service to be on the phone for hours and yet the original purpose was not fulfilled. I am still not receive my 17 Pro Max. and I have not received my credit or 4+ hours on the phone with Xfinity CS. and yet they have audacity to activate the rate Customer Service provided. there will be -O. The service was deplorable.
Today FEB 15, 2025 @ 3:12p call XFINITY CS to finish the PRO MAX order. First spoke to MURRICE. Placed on  hold, but no one came back. Repeated call at 4:20p. Explain to CS about my annoyance with CS  previous encounters. Was connected to supervisor after 15 mins hold.After holding, and detaining my CS encounters, the phone went BLANK. NO one was on the line. Therefore I resorted to a written complaint.

RESOLUTION REQUESTS/RECOMMENDED

1 complete the order of my second 17 PRO MAX ORANGE Order 

2 4 hrs INCONVENIENCE and DELAYs