Inconvenience Pay

I was an AT&T client for 4 years and I haven't any plan to transfer from other telecom carrier but I was convinced by the Xfinity call center group to bundle my wireless lines with my internet. From the start, everything goes smoothly. We got into trouble with the following scenario happened August 22, 2025:

1. I have two lines under my AT&T account. One line had a remaining balance cost for the phone upgrade amounting $.....

2. The support told me that I need to settle the amount first before she can process the transfer because the phone had been locked by AT&T.

3. I called AT&T to pay the remaining balance, and told me that it will take 24 Hours to update the system before I can unlock the phone.

4. I informed Xfinity support regarding our conversation with AT&T but insisted that it doesn't matter since I made the payment. No need to wait for 24 hours.

5. I mentioned to Xfinity support as well that we can not afford to loss a signal because the other line was used for on call contact. Given the situation the support confidently assured us that it wont happen and proceed to line transfer.

6.After doing the procedure on how to reset the network setting, we are not able to activate the line because we can not unlock it. We end up losing signal for one day. We informed the team lead in the company that if there is any concern / urgent work to be done they can reach out  through MS Teams.

Here comes the inconvenience payment: 

1. The support told me that because of the inconvenience , Xfinity will pay me $...... for the inconvenience.

2. As of August 30, 2025, I haven't receive an email.

3. I called Xfinity Incentive Tracker, as instructed by COMCAST support. Then I was instructed to call this number [Edited: "Invalid Phone Number"] by the Incentive group. Then I was instructed to call another group again. The groups that I have been calling ask the same question. " DO you have the tracking number or did you receive an email confirmation , etc". I told the last group to please stop it, i will no longer call the group you are trying me to connect. Because I was [Edited: "Language"], they gave me a case number.

Honestly, I regret now why I transferred my line. I should have stayed at AT&T. Though I can save money at Xfinity but the stress caused by the support was terribly frustrating.