New Poster
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2 Messages
Inconsistent service
I just got another notification that Xfinity would be working in my area tomorrow, they worked in my neighborhood last week and I couldn’t work from my house for two days. For those of us who work from home this is a real issue and there’s no one to talk to about this, why do they have to do this work mid week that affects the work days? It’s not like the service gets any better it still is the same [Edited: "Language"] service and I can’t wait to change the frontier and this just pushes me to do that even quicker.
XfinityDilary
Official Employee
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2.9K Messages
11 hours ago
Thank you for posting on our Community forums about your service interruption concerns, jaiscapes. Repairs can sometimes be planned or unexpected, and the time to complete them depends on the underlying issue. I completely understand how frustrating this can be, and I want to assure you that our repair efforts are focused on resolving any problems with the local node or service tower to restore the best possible experience. The easiest way to stay updated is through our Support website or the Xfinity App. Once the interruption is resolved, you can also request a credit directly from the same page. I hope this helps, and please let us know if you have any other questions!
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