Visitor
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1 Message
Inconsistent Internet and Zero Credits [Edited]
Xfinity in the Seattle area has been one of the most frustrating and costly experiences in my life. We have been struggling to get any amount of speed or consistent internet from Xfinity. We have at least 6 full drops a day and often go numerous hours with zero internet. The phone and chat process have been likely pulling teeth and we have had zero improvements. We are paying for 2GB internet and usually getting between 100-200mb when we actual have available service. We have tested multiple modems and have had 4 tech visits. Absolutely horrible. If there was ANY OTHER INTERNET PROVIDER in our area, we would leave. We have been lied to and have received zero credits or reimbursement for the 3 months of terrible service and visit fees. [Edited: "Inflammatory"]
EG
Expert
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116.9K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.1K Messages
7 hours ago
Hi there, @user_7m2id ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear about the service issues you have been experiencing and not receiving the proper credit due to the service issue that is impacting your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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