Inconsistent Information Regarding Z Fold 6 Upgrade - Requesting Resolution

Hello Xfinity Support,I’m reaching out to express my frustration and disappointment with the recent service I’ve received regarding an upgrade to my phone. I’ve been a loyal Xfinity customer for over nine years, and this experience has left me feeling undervalued.On August 10th, I called to inquire about upgrading from my Samsung Galaxy Z Fold 5 to the new Z Fold 6. During the call, I was assured that I was eligible for an early upgrade with the following terms:$800 Trade-In Value: This would reduce my monthly payment from $71 to $41.$70 Early Upgrade Fee: Along with taxes, my total upfront cost would be $288.Consistency: I was told this offer would be saved and available when I called back on August 16th.However, when I called back today (August 16th), I was shocked to find that the terms had completely changed:Reduced Trade-In Value: Now only $500, not the $800 initially promised.Increased Monthly Payment: Instead of lowering my payment, it would increase to around $79 - $80.No Early Upgrade Benefit: Despite being eligible, I was still expected to pay off the remaining balance on my current phone.This inconsistency is unacceptable. I feel misled and disappointed, especially after spending money on a new case for the Z Fold 6 based on the information I was given.As a long-term customer, I expect better. I’m requesting that Xfinity:Honor the Original Offer: I would like the original offer I was given to be honored.Explanation: Provide clarity on why the information changed.Improved Communication: Ensure that customers receive consistent and accurate information.Customer Loyalty: Reevaluate how Xfinity treats long-term customers compared to new ones.Signal Quality: I’ve also been experiencing issues with signal quality, which I’d like addressed.I’m looking forward to a prompt response and resolution. If these matters aren’t resolved satisfactorily, I’ll have to explore other service options and consider reporting this experience to consumer protection agencies.Thank you for your attention to this matter.Sincerely,

[Edited: "Personal Information"]