1 Message
Incomplete services
My name is [Edited: "Personal Information"]. I had a technician scheduled to arrive at my home between 10 AM and 12 PM today. When the technician arrived, I informed him of the comments made by previous technicians and what I was told needed to be done to rectify my situation so which he responded “I’m not concerned with previous technicians” I informed him that I have had several technicians come out and it’d be best for him to review the ticket as it contains critical information. I also took a moment to email Kristina [Edited: "Personal Information"] and ask that she speak with him and inform him of this.
The exchange between myself, and Kristina [Edited: "Personal Information"] was also very dismissive on her end. (This exchange was done via email and can be provided, upon request.)
Service continued and around 1:45 PM I noticed the technician’s van was no longer present so I called him and he confirmed that he left the premises over 45 minutes ago. I still do not have Wi-Fi and I’m now going into my third month without a service that I have been paying for. Please reach out immediately.
XfinityAdrienne
Official Employee
•
1.2K Messages
13 days ago
Hey there, user_e5jknc! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with getting your services restored, that is certainly not what we want for our customers. We would be happy to look into all the details regarding the appointments, and ensure your services are restored as quickly as possible. Can you please send us a DM to get started?
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