Incomplete Installation

I moved into my home in March 2024 and promptly scheduled internet services, including the burial of the cable from the street box to my house. Initially, someone came out, but the cable was immediately dug back up. Despite multiple reassurances from Comcast representatives over the past few weeks, including promises from Omar (he assured 100% that he would get it done because, unlike other representatives, he was higher up the chain) on 5 September and CJ today [Edited: "Personal Information"], no one has arrived, and no follow-up calls were made (CJ suggested she would follow up with a call to ensure they arrived, but did not). 

This lack of coordination between customer service and your technicians, compounded by the repeated delays, is unacceptable. I have already received a $30 credit, but that does not compensate for wasted time and frustration. My appointments were never correctly scheduled, and my issue has been continuously deprioritized. 

Unless Comcast resolves this issue promptly and makes a genuine effort to show I am a valued customer, I will be forced to cancel my service and seek a more reliable provider.