ThePostman390's profile

New Poster

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1 Message

Sun, Sep 13, 2020 12:00 PM

Incomplete acct. set up

Bot xfinity for a month. It claims I can have multiple devices but am only able to use one sign in at a time
I go to my acct on my PC That is signed in so that I can add iphone n iPad
It always tells me “ we are getting your acct. set up” check back soon
What’s up? how long should this take?

Responses

Rustyben

Expert

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24.1K Messages

1 y ago

moved post tot he customer service area of the forum. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Official Employee

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2.7K Messages

1 y ago

Hi there, ThePostman390. Thanks for posting here in the community for support!

 

Sorry to hear about the account trouble! Did you happen to purchases a WiFi pass or did you sign up for regular internet service? Just wanting to clarify!

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