Incompetent tech help

I got a new iphone 2 weeks ago, it took hours for xfinity to move my phone number to my new phone's esim. I spent half a day on the chat with the agent getting this set up.  Xfinity needs to make this easier. In addition, I noticed they charged me a $25 one time line set up fee for moving my xfinity phone line to my new phone despite me having this line for years.  

Doing this then disconnected my apple watch. I set it back up with the new phone, but the cellular data stopped working. Fast forward 2 weeks and my apple watch was still not connected to cellular data. I spent 2hours on the chat with an agent and they did not solve the problem, so I set up an appointment at the Xfinity store in Corte Madera. The agent there was clearly done for the day and unwilling to help, he was slouched over the desk, head in hands and mumbled I would need to go to apple. I said it was an xfinity problem not an apple problem, but he said he couldn't help. He made a small attempt to pretend to do some stuff on the computer when really he was just scrolling on his phone not realizing my son was in the store and could see him. Eventually I looked at him and suggested he find someone else to help me. He disappeared into the back room, never to reappear and someone called Ivan came out to help me, but was unable to. I ended up leaving the store and coming back to the online help. 2.5hours on chat with a new agent and my watch is finally set up.  It should not be this difficult!

Additionally the Corte Madera Store was showing an R rated movie on the giant screen, the volume up with lots of  swearing and violence, which was inappropriate for a Saturday afternoon with kids coming into the store. Even one of the other agents in the store jumped at the F word, but did nothing to turn it off.  

Xfinity needs to do better.