Visitor
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1 Message
Incompetent Rep is leading me to not have internet for 9 days
Hello
On Monday nov 3rd I called and spoke with a rep. I informed him that am moving into a newly bult home and that i need them to come out and turn the internet on. He went over my new address and explained to me why my bill would go up. I agreed and then I got a confirmation email saying "your order has been confirmed.
Today I moved in to my new house and there's no internet. I call back and they say the soonest they can send out someone is in nine days. Then He said he wouldn't even waive the 39$ connection fee. I work from home and this more than just an inconvenience. I have been a customer for decades and this all i get.
EG
Expert
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114.7K Messages
30 days ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySean
Official Employee
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318 Messages
29 days ago
Thanks for taking the time to post in our community forums, user_u780jm! As someone working from home, I fully understand your concern, and I'm sorry that we haven't been able to get service to your home just yet! You're come to the right place for help, and we'd be more than happy to look into what we can do to assist. Please send us a direct message with your full name, name on the account (if different), and service address, and see what we can make happen!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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