Incompetent Rep is leading me to not have internet for 9 days

Hello 

On Monday nov 3rd I called and spoke with a rep.  I informed him that am moving into a newly bult home and that i need them to come out and turn the internet on.   He went over my new address and explained to me why my bill would go up.  I agreed and then I got a confirmation email saying "your order has been confirmed.  

Today I moved in to my new house and there's no internet.  I call back and they say the soonest they can send out someone is in nine days.  Then He said he wouldn't even waive the 39$ connection fee.  I work from home and this more than just an inconvenience.  I have been a customer for decades and this all i get.