Visitor
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1 Message
Incoming number repeatedly incorrectly blocked as spam
My daughter lives in England and lately cannot get through to me on my landline. I can see on the call history her number is being categorized as high risk spam. I've gone to the callblocker settings and turned all spam (high/medium/low) to allowed, and turned off the block on anonymous calls. I've used the form to request her number be whitelisted, twice - it works again for a few weeks but then is blocked. This is the only way she has of contacting me - I'm 88 and don't have a mobile or PC so I can't use whatsapp or facetime or similar. I really need her to be able to get hold of me.
How can I get her international number permanently whitelisted?
XfinityAlfonso
Official Employee
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2.7K Messages
3 hours ago
Good afternoon, Moranstudios. Thank you so much for taking the time out of your day and reaching out to us here via our Xfinity Forums! Having this international number blocked continuously, I'm sure, is frustrating. We do have a team of professionals who will be able to help. Please use the information below to reach our Customer Security Assurance Team, and they will help in making sure this number is always able to reach you.
Comcast Customer Security Assurance - Report
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