Visitor
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3 Messages
IncentiveTracker
I am currently waiting on my prepaid card. Will incentive tracker update when it has been delivered or does the status stop at 'Shipped'.?
Visitor
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3 Messages
I am currently waiting on my prepaid card. Will incentive tracker update when it has been delivered or does the status stop at 'Shipped'.?
XfinityMary
Official Employee
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271 Messages
3 years ago
Hi there @user_27f17f
I appreciate you reaching out for an update on your Prepaid Gift Card and the status shown through the online incentive tracker website. Unfortunately, the website will not update the status to 'Delivered'. However, if you had an email address on file when submitting the order, you should receive an email notifying you that the incentive was shipped, along with the address it is being sent to along with the UPS tracking details.
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