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user_27f17f
1st Topic

Visitor

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3 Messages

Monday, February 28th, 2022 6:53 PM

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IncentiveTracker

I am currently waiting on my prepaid card. Will incentive tracker update when it has been delivered or does the status stop at 'Shipped'.?

Question

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Updated 

11 months ago

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XfinityMary

Official Employee

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271 Messages

11 months ago

Hi there @user_27f17f

 

I appreciate you reaching out for an update on your Prepaid Gift Card and the status shown through the online incentive tracker website. Unfortunately, the website will not update the status to 'Delivered'. However, if you had an email address on file when submitting the order, you should receive an email notifying you that the incentive was shipped, along with the address it is being sent to along with the UPS tracking details. 

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user_27f17f

Visitor

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3 Messages

@XfinityMary​ Dang. Cuz I moved while it was shipping out of state and have my father gather my mail. I just want to make sure nobody else can steal it and activate it while I am waiting for him to grab it. It has shipped however.

11 months ago

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user_27f17f

Visitor

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3 Messages

No tracking details though.

11 months ago

0

CCLayla

Gold Problem Solver

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259 Messages

That's great to know the card has shipped! Because this order is not associated with a device, such as a tablet or computer, there won't be a tracking number, but that's nothing to worry about.

You should receive Visa Prepaid cards within seven to 10 days from the shipped date. I'd be more than happy to check in with you right here on Monday of next week just to give enough time and space from the card's shipping date. 

I no longer work for Comcast

11 months ago

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