Visitor

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4 Messages

Saturday, August 22nd, 2026 1:04 PM

incentives

Seeing a lot of these posts, but I also was promised an incentive ($200 visa gift card) that I have never received. 

Mostly making this post so I can DM.

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Official Employee

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2.4K Messages

12 hours ago

Hi there and welcome to Comcast! What was your gift card for? What services did you have to sign up?

Visitor

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4 Messages

it was supposed to be a $200 visa gift card for signing up for a standard wi-fi plan! 

Official Employee

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2.4K Messages

I see, have you gone to https://www.xfinityincentivetracker.com/track and checked on what the status say?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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4 Messages

Hi yes, i have done that but it errors consistently as others have mentioned. it says my account number and phone number are invalid. 

Visitor

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4 Messages

10 hours ago

can i just have the link to dm, as i have already followed all the steps outlined in other forums. i will give all personal information in that direct message. 

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