Incentive Tracker for $100 Promotional Amazon Gift says disqualified?

I am supposed to earn the $100 amazon giftcard reward on August 19th and had really been counting on it. I've paid my monthly bill on time with automatic payments through my bank account. I DID just move down the street to a new address on the 9th. Has the Xfinity backend system mistakenly flagged my transfer of service as a total account disconnection? Google says this could be an automated system glitch that resets your promotional clock and changes your active tracker status to "disqualified". But because I kept active service and simply moved, should I not be entirely eligible to get the promotion restored and recieve the gift card? I also was impacted by the flooding in central indiana as well as issues at new place, so my internet wasn't working for a week and the weather was too dangerous for technician to be scheduled. Who should I contact? Thank you!!!