U

Visitor

 • 

1 Message

Mon, Jun 27, 2022 7:36 PM

Incentive not showing up

Hi, I had signed up for internet/cable service in December of 2021 and was supposed to receive a incentive of $300 but the tracker shows no record of the incentive. I’ve tried calling and emailing and have had no response. Can you help please? 

Accepted Solution

XfinityNico

Official Employee

 • 

388 Messages

3 m ago

Hello @user_0f317e, thanks for reaching out for help on our forums! I understand how concerning it must be if you didn't receive a promotional offer you signed up for. You've reached the right team of experts, and we can certainly look into this incentive for you. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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