3 Messages
Incentive not being honored by Xfinity
I took Xfinity connection (Home Internet & Mobile service) in Dec, 2024. This included $200 Amazon gift card to be delivered in 2-4 weeks. I have been reaching out to Xfinity via Phone, Chat and Store visit, everytime a new ticket is created but resolution over last 2 months. When I look in to Xfinity Incetive, it shows that I have $200 amazon gift card offer with eligibility on Jan 10, 2025. However, no one able to resolve this concern in spite of multiple attempts from my end reaching out to Xfinity.
EG
Expert
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110.3K Messages
29 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.7K Messages
29 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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