Visitor

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1 Message

Thursday, July 24th, 2025 12:17 AM

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Incentive check

When I signed up for the highest internet plan they said I would get a $200 Amazon gift card. I tried to use the incentive tracker but it’s not showing anything. 

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Expert

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117.3K Messages

9 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.8K Messages

9 months ago

 

SanicDuck Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate the Xfinity Incentive you mentioned. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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