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pokermama27
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Tuesday, August 25th, 2026 2:00 AM

incentive card

i got email from yourcard@incentivetracker.xfinity.com am trying to verify i clicked on it but worried ty gina [Edited: "Personal Information"]

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2 hours ago

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XfinityRaul

Official Employee

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3K Messages

3 hours ago

@pokermama27 Thanks for reaching out to us via Forums for assistance. To confirm, were you expecting an incentive card? If so, have you checked the incentive tracker? If not, please visit this link to track this reward https://www.xfinityincentivetracker.com/track.

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pokermama27

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@XfinityRaul​ it wont let me track it just takes me right to chat..i remember when i signed up for mobile i got an email saying i had reward coming..i just want to know this is legit.

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2 hours ago

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XfinityRichard

Official Employee

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3.6K Messages

Good morning, @pokermama27 ! I completely understand your concerns. I'd be happy to take a closer look into this for you and verify the details of the reward offer. Please send us a DM with your full first and last name, along with your complete service address, and we'll be glad to investigate further. 😊

 

To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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