Inappropriate sales person Virginia

My dad has been with xfinity since 1999….i had already spoken via chat to Priya about setting up a free phone line and the cost of the phone as well as what was included. Unfortunately, the system didn’t work for an entire hour to take payment, we tried multiple times. 

Today, Saturday, July 18th, my dad then went into the Gainesville, VA store and someone named Arcel or Axel ([Edited: "Personal Information"]) was not helpfully assisting him. He was just trying to upsell him on everything so I told him exactly what we were looking for via call because we already spent like 2 hours on the phone with Priya via chat. 

This immature man texted me off my dad’s phone when he had it because he was so upset that my dad didn’t buy what he was trying to upsell. Extremely unprofessional…supposedly the district manager was there so apparently this behavior is allowed but it needs to be corrected. Not only is he trying to take advantage of the older population, it should be against policy to text people off the customer’s phone!