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user_mf0k9t
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2 Messages

Wednesday, July 8th, 2026 12:38 AM

Inadequate technical support

I’ve been waiting since 28 June to get internet installed-the technician could not complete as there was no signal. Today, 7 July, a technician restored the signal. Now I have to wait until 18 July for an install. This is unacceptable.

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Updated 

19 days ago

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EG

Expert

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119.6K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinitySara

Official Employee

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2.7K Messages

19 days ago

I am so sorry to hear about the delays you've been facing, @user_mf0k9t. Our team here would be happy to take a closer look at everything and see if there's anything we can do to help or speed things along! Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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user_mf0k9t

Visitor

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2 Messages

@XfinitySara​ hi I’m having trouble navigating to the right place as I can’t seem to find the correct icons. Anyway can I provide the details another way?

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19 days ago

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XfinitySara

Official Employee

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2.7K Messages

@user_mf0k9t - Sorry about the trouble! In order to protect your privacy, we'll need to have you send us that direct message as requested. First, were you able to sign in? If so, you should see two icons to the left of your account logo in the upper right; a bell, and a text box. If you hover over the text box icon, it should say "Direct Messaging." this is what you'd want to click to get started (followed by the other instructions I outlined before). Please let me know if you're unable to locate what I'm describing, and I'll do my best to point you in the right direction!

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 days ago

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