Visitor
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9 Messages
Inactive
My account appears to be inactive as of some time today. I moved December and had no issues up until today. I couldn’t access internet or cable. After chatting with someone they got me to sign up for a bunch of new stuff which I’m not sure if I should regret doing or not. When I asked what the reason was for this to happen I was sent to a manager. When I asked them they said it was technical. I asked for clarification to avoid this issue in the future and I am now on hold with another manager person and I have been on hold with them for over an hour. Why would comcast suddenly shut my service off? I have been a customer for years. I attend online school and this is messing everything up for me. My new services are not active and they said it could take 24 hours. Why on earth would I have no issues until today and now have to wait 24 hrs? Also no email about my inactive status and no text was even sent. I wish they didn’t have a monopoly on cable and internet so I could be done with them forever.
CCCam
Official Employee
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232 Messages
2 years ago
Hello, @user_9bd069. Thank you for reaching out to us about this. Internet is crucial to have when so many of us are working and going to school online now. We would be happy to help get your service back up and running as quickly as possible.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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