Skip to main content

    Support

    Offers

U
user_027bqa
1st Topic

3 Messages

Friday, September 13th, 2024 12:05 PM

Closed

inactive email

I haven't accessed my email in over 12 months and the automated responses just keep looping me back to the same page. 

Mel

Question

 • 

Updated 

7 months ago

74

1

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

7 months ago

@user_027bqa

 

As a former Xfinity customer, you can still use your Comcast.net email address if you logged into your account in the 90 days prior to disconnecting your service. Your email account will remain active as long as you access it at least once every nine months. Learn more about using your Comcast.net email address after disconnecting. Learn more via https://www.xfinity.com/support/articles/email-only-faqs

4

0

user_027bqa

3 Messages

 Learn more via https://www.xfinity.com/support/articles/email-only-faqs  ; this link gives me a 404 error. 

From September 2017 to September 2022 my email was active and easily accessible. It was last accessed by me in 2022. The mobile device I used to access it was not a 5G device and when T-Mobil upgraded to 5G it will not connect to the T-Mobil/Sprint network, therefore no email access. I have tried other devices only to get perpetually redirected to the "to reactivate your email just log in to your account" so PLEASE help me get into my email again.

I have exhausted every way possible to access the account without actually speaking to a human customer service rep. 

Mel

7 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

My apologies try this https://www.xfinity.com/support/articles/using-email-only.

 

 if you haven't accessed the e-mail address since 2022 and the Xfinity account is not active then the e-mail address is no longer active or available.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_027bqa

3 Messages

I'm sorry, 2022 was the last time it was accessed on that device. Is there any way I can call customer support and give them my email log in info so they can verify actual last log in and determine if the email can be re-activated?

Mel

7 months ago

0

XfinityOrlandoM

Official Employee

 • 

2K Messages

Is the account active?  because if the account is not active and you have not logged into the e-mail from any device within 90 days prior to the account being cancelled,  then the e-mail address is no longer active or available

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

forum icon

New to the Community?

Start Here