Visitor
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3 Messages
Inactive account
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
Visitor
•
3 Messages
My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.
EG
Expert
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122.7K Messages
5 months ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDuron
Official Employee
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1.2K Messages
5 months ago
I do hate to hear about your current status. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? @Ash43414
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Ash43414
Visitor
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3 Messages
5 months ago
Thankfully I was able to get help and the situation has been resolved. I'm still unsure of what happened entirely but it seems that when I tried to update my new address but somehow my membership cancelled.
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user_uc3buh
Visitor
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2 Messages
5 hours ago
Hello, why all of a sudden my account shows inactive?
3
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Ash43414
Visitor
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3 Messages
5 hours ago
Thankfully the problem was resolved. Thank you for the concern.
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