Inactive account

My account is showing inactive even though I paid my wifi bill. I have no internet and my cell service is non existing in my building.

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EG

Expert

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122.7K Messages

5 months ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityDuron

Official Employee

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1.2K Messages

5 months ago

I do hate to hear about your current status. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message? @Ash43414

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A

Ash43414

Visitor

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3 Messages

5 months ago

Thankfully I was able to get help and the situation has been resolved. I'm still unsure of what happened entirely but it seems that when I tried to update my new address but somehow my membership cancelled.

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XfinityDuron

Official Employee

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1.2K Messages

I do hate to hear about this experience, I am very happy that you were able to have this issue resolved. Is there anything else we can do for you at this time? @Ash43414

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

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user_uc3buh

Visitor

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2 Messages

3 hours ago

Hello, why all of a sudden my account shows inactive?

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XfinityKei

Official Employee

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2.9K Messages

@user_uc3buh Our team can help.

Can you share more details with us?

Are you logged in with your primary username?

Is this for mobile, internet, email etc.?

Are you seeing this message through the Xfinity App or through your cable box?

Are your services working?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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3 hours ago

0

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user_uc3buh

Visitor

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2 Messages

I have 2 internet services at two separate locations in Illinois. One location is showing inactive.

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2 hours ago

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XfinityKei

Official Employee

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2.9K Messages

@user_uc3buh Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

2 hours ago

A

Ash43414

Visitor

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3 Messages

2 hours ago

Thankfully the problem was resolved. Thank you for the concern.

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Customer Service

Ash43414

Inactive account

EG

XfinityDuron

Ash43414

XfinityDuron

user_uc3buh

XfinityKei

user_uc3buh

XfinityKei

Ash43414

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