In the app, my Billing Details are correct but my Plan details are not whats on the bill

Here we are again, trying to resolve the same issue i have had since day 1.. I am, and have been suppose to have Xf Complete at a discounted $10/m for 24 months but when the tech came and installed service, Xfi Complete was never set up or installed, on the bill it was.. Tried to fix the issue with the assistant and chats, updated plan from Gigabit with xfi to Gigabit with xfi, no new equipment, still not listed on my plan, and my bill lost its promotional $10/m, says i have 2 gateways?.. Bill now is fixed and saying Xfi Complete at the original $10/m, but still no upgraded gateway, pods, or is it listed in my plan details.. Please dear God [Edited: Language] Can someone please just fix this.. All I want is what I had agreed to when I set up service.. Gigabit with Xfi Complete, and the equipment it is supposed to come with for the original price WE agreed to...