15 Messages
In the app, my Billing Details are correct but my Plan details are not whats on the bill
Here we are again, trying to resolve the same issue i have had since day 1.. I am, and have been suppose to have Xf Complete at a discounted $10/m for 24 months but when the tech came and installed service, Xfi Complete was never set up or installed, on the bill it was.. Tried to fix the issue with the assistant and chats, updated plan from Gigabit with xfi to Gigabit with xfi, no new equipment, still not listed on my plan, and my bill lost its promotional $10/m, says i have 2 gateways?.. Bill now is fixed and saying Xfi Complete at the original $10/m, but still no upgraded gateway, pods, or is it listed in my plan details.. Please dear God [Edited: Language] Can someone please just fix this.. All I want is what I had agreed to when I set up service.. Gigabit with Xfi Complete, and the equipment it is supposed to come with for the original price WE agreed to...
XfinityAlyssaA
Official Employee
•
1.7K Messages
1 month ago
I'm sorry to hear that you have been having billing issues with your xFi Complete promotion @user_4mubl2, we appreciate you bringing this to our attention and assure you that our team is here to help get it resolved once and for all. I see that you tried to fix the issue with the assistant and chats along with updating your plan but were finally able to get your bill fixed, that's good to hear! Unfortunately, I also see that you are frustrated that you still have no upgraded gateway or pods, I understand wanting what you had agreed to when you set up service.
Our team will be happy to review your account further to see how we can help turn this situation around. To review your account and services, we will first need to collect a few pieces of information to get the account brought up then verified. Can you please send us a Direct Message with your name and the service address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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