2 Messages
In store pickup
I recently finished signing up for my new service and I only received an option for delivery for my getting started kit. Is there a way I can pick it up instead of having it shipped?
2 Messages
I recently finished signing up for my new service and I only received an option for delivery for my getting started kit. Is there a way I can pick it up instead of having it shipped?
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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2.3K Messages
1 year ago
There should be options for you to choose your installation when using the Xfinity Plan Builder, @user_tqdcog. An installation section that may look like this:
How do you want to handle installation?
Easily install & activate your services with our Getting Started kit, or sit back & leave it to the pros. With options to select underneath.
Are you able to click the back arrow on your web browser to double-check? If you've already placed your order you can book your appointment and pick up your equipment in a nearby Xfinity Store.
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