2 Messages

Wed, Sep 21, 2022 10:26 PM

In store pickup

I bought the internet plan and selected the in store pickup, it advised it would be ready within an hour and it has been almost 4 days already, with who can i talk to about this??

Official Employee


357 Messages

3 d ago

Hi there @RelatArte. Thank you so much for reaching out to us about your recent order for equipment pickup. You are in the right place and I am happy to assist you with this today. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
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