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user_99dd62
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2 Messages

Wednesday, November 10th, 2021 6:48 AM

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In store pickup

I ordered my getting started kit online and it only gave me the option to deliver the equipment to my house. I’m in the middle of moving into an apartment and don’t know the area that well yet. I don’t want the delivery guy to leave my kit outside or drop it off when I’m not there. Is it possible to pick it up in store and cancel the delivery?

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3 years ago

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XfinityRay

Official Employee

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2.2K Messages

3 years ago

Hello, @user_99dd62. Congratulations on your new place! I totally understand not wanting a shipment showing up there when you are not quite ready for it. We can change your order to pick up your equipment at your local Xfinity store. The other option is once the equipment leaves our warehouse (typically within 24-48 hours) and you get a tracking number you can contact UPS and have it sent to your local UPS store for pickup. Which option would be more convenient for you? 

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user_99dd62

Visitor

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2 Messages

@XfinityRay if I can pick it up in store that would be great! Thanks

3 years ago

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XfinityRay

Official Employee

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2.2K Messages

Awesome! Let's move this over to our private chat, @user_99dd62. I can get the order changed around for you. Please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.
Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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