1 Message

Monday, February 26th, 2024 3:59 PM

Closed

in store pick up

Good Morning!

I recently just signed up for internet for my new house, and I opted in for the in-store pick up for the modem and other equipment. I got the confirmation message saying my order has been confirmed, and will be ready for pick up soon. I then got another message saying, My order will be ready for pick up soon, in the meantime, ensure I have the Xfinity App downloaded. I have not got another message about my order, and it has been almost 24 hours. How can I check to see if my order is ready for pick up, and how do I know what store I need to go to, to pick up said order? 

Thank you for your time!

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Accepted Solution

Official Employee

 • 

1.4K Messages

2 years ago

Hello @Hankyhobo. That is a great question! Simply visit your local Xfinity store at any time and our wonderful state reps will be able to further assist you.

Expert

 • 

117.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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