Visitor
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1 Message
In need of a tech
Hello. I have had a lightening strike happen at my house on Sunday. Since then, I have had 0 internet with the earliest tech coming on the 18th, which is just insane… that’s 7 days no internet, while I work from home. I have exhausted every last option with the chat agents, and am now seeking higher up help, cause this is ridiculous to wait this long for a tech to come fix a lightening strike that took out my net
XfinityJeffB
Official Employee
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555 Messages
16 hours ago
Hello user_y4g6s3, thank you for your post here in our Xfinity Community forum. We appreciate you and your time, and I will do my best to assist you. Have you been told how to get on our appointment wait list?
The Appointment Waitlist (AAW) is a service that allows you to request preferred dates and times for your appointment. To enroll, you must have a verified mobile number and can text **WAITLIST** to **266278**. You will receive texts to confirm your waitlist status and select preferred times. If a requested slot becomes available, you will be notified via text and must reply **Y** within 30 minutes to accept the new appointment. The AAW updates based on cancellations and reschedules, providing you with more options for your appointment.
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EG
Expert
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120.1K Messages
2 hours ago
Moved here to the Customer Service help section.
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