Visitor
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1 Message
In lieu of your horrible AI customer service...
Unbelievably horrible service...the loop you put your customers through to resolve a technical issue...it's maddening, and if it were in a movie or a play it would be hilarious to see a person suffer like you make your customers suffer...
My internet has been spotty for days...it goes in and out...I call customer service and all I get is the first step is a modem reset, call back in ten minutes...I call back in ten minutes and AI says it's all good...a couple of minutes later my internet drops off and I call back and get the old modem reset, call back in ten minutes....this has been going on FOR TWO DAYS!!
It's not like this hasn't happened before, this spotty internet....but at least you could yell "representative" a few times, or in a few words say you want to pay your bill or anything that would spark a live human being to pick up, but I guess xfinity figured out people were circumscribing your insidious scheme to reduce costs by scuttling your customer service...
So, I hope by my message you can see I'm a real live personable human being, i.e., one of your customers...how do I get the same from your company so I can resolve my internet issue and get on with my life?
EG
Expert
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116K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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3K Messages
1 hour ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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