buddivictory's profile

New Poster

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2 Messages

Wednesday, March 5th, 2025 1:25 AM

improvements to upgraded equipment

I received an email requesting I upgrade my equipment for free. What are the improvements to the upgraded equipment in comparison to my existing equipment?

Official Employee

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1.8K Messages

2 months ago

Hi there, @buddivictory ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to assist you with comparing your equipment. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

Expert

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110K Messages

2 months ago

Concern moved here to the Customer Service help section.

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